NEED HELP ?
We are here to listen to you. You can reach us simply by email or by phone.
By email:
By telephone:
NEED FOR A COMMERCIAL OFFER:
You are interested in one of our solutions and would like to receive a quote or additional information? Send us your request here:
Answer in
24 hours!
Consult our FAQ
Features
Yes ! Above all, do not lose it, be careful to replace it if you open the sensor, it is used for the waterproofing and the good measurement of the sensor.
Your dashboard subscription is paid on each anniversary date. The subscription is 2€/month or 24€* for a year. When it expires, a message will be displayed on your dashboard, so you can choose to continue your subscription or to stop it.
Offer specific to the Sigfox network under the condition of 1 shipment / day.
You will have no problem changing the sensor batteries. The batteries are common (1.5V AAA battery) you will find in all supermarkets!
Operating temperature range -10°C to +50°C.
Operating humidity 0 – 95% non-condensing
Height: 120 mm
Diameter: 60 mm
Pitch: outside diameters (smallest to largest): 1 inch 1/4 , 1 inch 1/2 , 2 inch
Depending on the number of shipments per day requested, the battery life can vary between 1 and 3 years.
The dashboard is available online by clicking on the following link: https: //dashboard.fuel-it.io/
Network
Before contacting the Fuel it team, take the sensor with you and move around your tank (within 100 meters) passing the magnet regularly. Check that you have new sensor readings on your dashboard. If so, you need a repeater.
We have set up a dedicated page, where you can enter your address and find out if you are covered by the network instantly.
Go to: https://dashboard.fuel-it.io/tester-couverture-sigfox.
Currently we have industrialized our first series with Sigfox. We will have LoRa enabled sensors in our next industrial series , end of February 2019.
The data retrieved by the sensor will be available on the Fuel it dashboard or on the mobile application.
For professionals, a REST API has been set up to retrieve consolidated data from our server.
- Europe (subject to certain countries)
- South Africa
- Oman
Not to mention :
- The West Indies
- Polynesia
- New Caledonia
- Mauritius
For more details about the Sigfox network, please visit https://www.sigfox.com/en/coverage.
In 2019, we will have sensors available for other geographical areas.
Alerts
In the “My account” space, a tab “My theoretical consumption” is to be filled in according to different criteria such as, annual reference consumption, number of people living under the roof, surface area of the dwelling, etc. This information is not essential, but it does help in the accuracy of date estimates before breakage.
You can set up your alerts in the tab “My alerts My tank”, according to two options: remaining fuel in liters or days before breakdown. You can go back to these values at any time by clicking on “modify alert levels”. You will have the choice between Email or SMS alerts, you activate the options by clicking on the icons. A green icon indicates that the option is enabled.
Indeed it is “normal” that you did not receive anything, it is a loving trigger. A magnet trip is considered a test or an activation. This prevents that companies or people, receiving a sensor and performing tests on it, receive XX mails and 5 SMS in a row, leaving them no possibility to receive SMS later during the month in case of real need.
Setting
The number on the sensor chip corresponds to its activation code. Unscrew your sensor and look at the number written on the grey rectangle (the biggest one) in the middle of the electronic card. The number starts with 00XXXXX.
You can delete measurements made by your sensor in the tab “My sensors”, “Messages from your sensor”.
The sensor will work under the condition of a good Sigfox or LoRaWAN network coverage.
However, if your tank is preceded by an iron trap door, this will act as a Faraday cage, and the signal from the sensor will no longer pass.
The Fuel it sensor does not have a maximum capacity in liters. The only limits the sensor has are those of the ultrasound, the tank must not exceed 3 meters high.
You have just received a Fuel it sensor. Go to https://dashboard.fuel-it.io/, click on the registration button. You will find above your sensor an activation code, specific to each sensor. You must enter this code in the “your activation code” window. Following this step, you will access the parameterization of the tank on which the sensor is installed.
Installation
Do not place the sensor under a metal plate, the signal will not pass. A sensor located under a tin shed or between large buildings may not communicate properly with the network. A sensor placed in a location with very thick walls may also encounter communications problems.
Enter the screw pitch on which the sensor is installed to help the accuracy of the data, you can enter this information in the tab “My alerts, My tank”.
A measurement was higher than the height of your tank, please check again the dimensions entered in the tab “my alerts, my tank”. If you have a chimney, check if it is well informed, also pay attention to the units of measurement in which this information is requested.
It may take a few seconds to arrive. Afterwards, don’t hesitate to refresh your page (F5 key on your keyboard). If you still don’t get any readings after a few tries, you are probably out of network.
If nothing happened when you passed the magnet, open the sensor and check that the batteries are still in place. Also check that the foam is not placed in front of the LED. Once these checks have been made, repeat the operation.
For the moment no, but we are working on it!
Approach the magnet (supplied with the packaging) to the top of the Fuel it sensor. A blue light should appear, the sensor is on. Here is the link to the video tutorial: https: //www.youtube.com/watch?v=HoMJNgGFBrY.
Absolutely not. It’s as easy to install the sensor as it is to put a cork in a bottle.
In 98% of cases, yes. The sensor will simply replace the cap of your tank and will have the same thread as the latter. The Fuel it sensor with its 3 different screw pitches (1,25 inch, 1,5 inch & 2 inch) will fit without worrying about the filling opening of your tank.
