You need help ?
We are at your disposal. You can simply contact us by email or phone.
The subscription to your dashboard is paid for on each anniversary date. The subscription is 2€/month or 24€ * for one year. When it expires, a message will alert you on your dashboard, so you can choose to continue or stop your subscription.
Sigfox network specific offer under the condition 1 shipment / day.
For the moment no, but we are working on it!
Currently we have industrialized our first series with Sigfox. We will have sensors working with LoRa in our next industrial series at the end of February 2019.
The data retrieved by the sensor will be available on the Fuel it dashboard or on the mobile application.
For professionals, a REST API has been set up, for the recovery of consolidated data from our server.
You will have no problem changing the batteries in the sensor. Batteries are common (1.5V AAA battery) you will find them in all supermarkets!
The Fuel it sensor does not have a maximum capacity in litres. The only limits the sensor has are those of ultrasound, the tank must not exceed 3 meters high.
Operating temperature range -10°C to +50°C.
Operating humidity 0 – 95% non-condensing
Approach the magnet (supplied with the packaging) from the top of the Fuel it sensor. A blue light should appear, the sensor is on. Here is the link to the video tutorial: https://www.youtube.com/watch?v=HoMJNgGFBrY.
Height: 120 mm
Diameter: 60 mm
Screw pitch: outer diameters (from smallest to largest): 1 1/4 inch, 1 1/2 inch, 2 inch
You have just received a Fuel it sensor. Go to https://dashboard.fuel-it.io/, click on the registration button. Above your sensor you will find an activation code, specific to each sensor. You must enter this code in the “your activation code” window. Following this step, you will access the parameter setting of the tank on which the sensor is installed.
Depending on the number of shipments per day requested, the battery life can vary between 1 and 3 years.
The Fuel it sensor currently has the chip RCZ1* Sigfox. This chip allows the sensor to operate in:
- Europe ( subject to certain countries)
- South Africa
Not to mention:
- The West Indies
- New Caledonia
For more details about the Sigfox network, please visit https://www.sigfox.com/en/coverage.
In 2019, we will have sensors available for other geographical areas.
Absolutely not. It is as easy to install the sensor as it is to aim a cap at a bottle.
In 98% of cases, yes. The sensor will simply replace the cap of your tank and have the same thread pitch as the cap. The Fuel it sensor with its 3 different screw threads (1.25 inch, 1.5 inch & 2 inch) will easily fit the filling opening of your tank.
We have developed a dedicated page, where you can enter your address and find out if you are covered by the network instantly.
Go to: https://dashboard.fuel-it.io/tester-couverture-sigfox.
The sensor will operate under the condition of good Sigfox or LoRaWAN network coverage.
However, if your tank is preceded by an iron trapdoor, it will act as a Faraday cage, and the sensor signal will no longer pass.
If nothing has happened while passing the magnet, open the sensor and check that the batteries are still in place. Also check that the foam is not placed in front of the LED. Once these checks have been carried out, repeat the operation.
A measurement has been greater than the height entered for your tank, please check again the dimensions entered in the tab “my alerts, my tank”. If you have a chimney, check if it is well informed, also pay attention to the units of measurement in which this information is requested.
Indeed it is “normal” that you have not received anything, it is a magnetic trigger. A magnet trip is considered as a test or as an activation. This prevents companies or individuals, receiving a sensor and performing tests on it, from receiving XX emails and 5 SMS in a row, leaving them no longer the possibility of receiving SMS later in the month in case of real need.
The reading may take a few seconds to arrive. Then, do not hesitate to refresh your page (F5 key on your keyboard). If you still don’t have readings after a few tests, you’re probably out of the network.
You can delete measurements made by your sensor in the tab “My sensors”, “Messages from your sensor”.
You can set up your alerts in the “My alerts My tank” tab, according to two options: Fuel remaining in litres or days before failure. You can return to these values at any time by clicking on “change alert levels”. You will have the choice between Email or SMS alerts, you activate the options by clicking on the icons. A green icon indicates that the option is enabled.
Filling in the screw pitch on which the sensor is installed helps to ensure the accuracy of the data, you can fill in this information in the tab “My alerts, My tank”.
In the “My account” area, a tab “My theoretical consumption” must be filled in according to different criteria such as, annual reference consumption, number of people living under the roof, housing surface, etc. This information is not essential, but helps to ensure the accuracy of the pre-break date estimates.
Before contacting the Fuel it team, take the sensor with you and move around your tank ( within a radius of 100 meters) by regularly passing the magnet. Check that you have new sensor readings on your dashboard. If so, you need a repeater.
The number of the sensor chip corresponds to its activation code. Unscrew your sensor and look at the number written on the grey rectangle ( the largest) in the middle of the electronic board. The number begins with 00XXXXXXX.
Do not place the sensor under a metal plate , the signal will not pass. A sensor located under a shelter in a prison or between large buildings may not communicate properly with the network. A sensor placed in a place with very thick walls may also encounter communication problems.
Yes ! do not lose it, be careful to replace it if you open the sensor, it is used to seal and measure the sensor correctly.