Help 2017-12-12T16:25:40+00:00

You need help ? Want to ask a question?

We are listening to you. You can reach us simply by email or by phone.

FAQ

Will the Fuel-it sensor be adaptable to my tank? 2018-10-01T17:49:26+00:00

In 98% of cases, yes. The sensor will simply replace the cap of your tank and have the same thread pitch as the cap. The Fuel it sensor with its 3 different screw threads (1.25 inch, 1.5 inch & 2 inch) will fit easily into the filling opening of your tank.

Do I need professional help to install the gauge? 2018-10-01T17:47:50+00:00

Absolutely not. It is as easy to install the sensor as it is to aim a cap at a bottle!

Sigfox Network – Where will my sensor work? 2018-10-01T17:46:03+00:00

The Fuel it sensor currently has the RCZ1 Sigfox chip. This chip allows the sensor to operate in:

Europe (subject to certain countries)
South Africa
Oman
Not to mention:

The West Indies
Polynesia
New Caledonia
Mauritius Island
For more details about the Sigfox network, please visit https://www.sigfox.com/en/coverage.

Battery life of the sensor batteries 2018-10-01T17:43:21+00:00

The Fuel it sensor batteries have a life span of approximately 5 years.

Inscription & Registration of my sensor 2018-10-01T17:40:00+00:00

Above your sensor you will find an activation code, specific to each sensor, that you will have to enter on the Fuel it dashboard.

Sensor dimensions 2018-10-01T17:37:06+00:00

Height: 120 mm
Diameter: 60 mm
Screw thread : outer diameters (from smallest to largest): 1 1/4 inch, 1 1/2 inch, 2 inch

Switching on the sensor 2018-10-01T17:34:03+00:00

Approach the magnet (supplied with the packaging) from the top of the Fuel it sensor.  A blue light should appear, the sensor is on.

Environmental conditions 2018-10-01T17:29:34+00:00

Operating temperature range -10°C to +50°C.
Operating humidity 0 – 95% non-condensing

Maximum tank capacity for the sensor 2018-10-01T17:28:09+00:00

The Fuel it sensor can operate with a tank up to a maximum capacity of 20m3 (20 000 liters).

Can I change the batteries in my sensor? 2018-10-01T17:24:48+00:00

You will have no problem changing the batteries in the sensor.  Batteries are common (1.5V AAA battery) you will find them in all supermarkets!

Data recovery 2018-10-01T17:23:28+00:00

The data retrieved by the sensor will be available on the Fuel it dashboard or on the mobile application.

For professionals, a REST API has been set up, for the recovery of consolidated data from our server.

LoRa Network – Is the sensor available with this technology? 2018-10-01T17:21:20+00:00

Currently we have industrialized our first series with Sigfox. We will have sensors working with LoRa in our next industrial series.

Will the sensor work if my tank is buried? 2018-10-01T17:19:41+00:00

The sensor will operate under the conditions of the presence of the Sigfox network.

However, if your tank is preceded by an iron trapdoor, it will act as a Faraday cage, and the sensor signal will no longer pass through.

Can the sensor be interfaced with my home automation system? 2018-10-01T17:16:44+00:00

For the moment no, but we are working on it!

Fuel it monthly subscription 2018-10-01T17:14:34+00:00

The subscription to your dashboard is paid for on each anniversary date. The subscription is 2€/month or 24€ for one year. When it expires, a message will alert you on your dashboard, so you can choose to continue or stop your subscription.

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