Help2017-12-12T16:25:40+00:00

You need help ? Want to ask a question?

We are listening to you. You can reach us simply by email or by phone.

FAQ

Will the Fuel-it sensor be adaptable to my tank?2018-10-01T17:49:26+00:00

In 98% of cases, yes. The sensor will simply replace the cap of your tank and have the same thread pitch as the cap. The Fuel it sensor with its 3 different screw threads (1.25 inch, 1.5 inch & 2 inch) will fit easily into the filling opening of your tank.

Do I need professional help to install the gauge?2018-10-01T17:47:50+00:00

Absolutely not. It is as easy to install the sensor as it is to aim a cap at a bottle!

Sigfox Network – Where will my sensor work?2018-10-01T17:46:03+00:00

The Fuel it sensor currently has the RCZ1 Sigfox chip. This chip allows the sensor to operate in:

Europe (subject to certain countries)
South Africa
Oman
Not to mention:

The West Indies
Polynesia
New Caledonia
Mauritius Island
For more details about the Sigfox network, please visit https://www.sigfox.com/en/coverage.

Battery life of the sensor batteries2018-10-01T17:43:21+00:00

The Fuel it sensor batteries have a life span of approximately 5 years.

Inscription & Registration of my sensor2018-10-01T17:40:00+00:00

Above your sensor you will find an activation code, specific to each sensor, that you will have to enter on the Fuel it dashboard.

Sensor dimensions2018-10-01T17:37:06+00:00

Height: 120 mm
Diameter: 60 mm
Screw thread : outer diameters (from smallest to largest): 1 1/4 inch, 1 1/2 inch, 2 inch

Switching on the sensor2018-10-01T17:34:03+00:00

Approach the magnet (supplied with the packaging) from the top of the Fuel it sensor.  A blue light should appear, the sensor is on.

Environmental conditions2018-10-01T17:29:34+00:00

Operating temperature range -10°C to +50°C.
Operating humidity 0 – 95% non-condensing

Maximum tank capacity for the sensor2018-10-01T17:28:09+00:00

The Fuel it sensor can operate with a tank up to a maximum capacity of 20m3 (20 000 liters).

Can I change the batteries in my sensor?2018-10-01T17:24:48+00:00

You will have no problem changing the batteries in the sensor.  Batteries are common (1.5V AAA battery) you will find them in all supermarkets!

Data recovery2018-10-01T17:23:28+00:00

The data retrieved by the sensor will be available on the Fuel it dashboard or on the mobile application.

For professionals, a REST API has been set up, for the recovery of consolidated data from our server.

LoRa Network – Is the sensor available with this technology?2018-10-01T17:21:20+00:00

Currently we have industrialized our first series with Sigfox. We will have sensors working with LoRa in our next industrial series.

Will the sensor work if my tank is buried?2018-10-01T17:19:41+00:00

The sensor will operate under the conditions of the presence of the Sigfox network.

However, if your tank is preceded by an iron trapdoor, it will act as a Faraday cage, and the sensor signal will no longer pass through.

Can the sensor be interfaced with my home automation system?2018-10-01T17:16:44+00:00

For the moment no, but we are working on it!

Fuel it monthly subscription2018-10-01T17:14:34+00:00

The subscription to your dashboard is paid for on each anniversary date. The subscription is 2€/month or 24€ for one year. When it expires, a message will alert you on your dashboard, so you can choose to continue or stop your subscription.

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